Help & Support

Frequently Asked Questions

How do I reset my password?
To reset your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions to create a new password.
Where can I update my account information?
You can update your account information in the Profile section after logging in. Click on your avatar in the top right corner and select "Profile Settings".
How do I cancel my subscription?
To cancel your subscription, go to Account Settings > Billing > Manage Subscription and click on the "Cancel Subscription" button. You'll continue to have access until the end of your billing cycle.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for annual plans.

How can we help you?

You deserve to be looked after

Find the perfect CarePal

Complex support needs

On average, Services offered by CarePal are 25% cheaper than traditional alternatives.

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Immediate care 24/7

Whenever and however you need it, you set the scope of your service.


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Companionship

Use our platform to plan and manage care from anywhere, and chat to our 5⭐ rated support teams.

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We Are Always Ready to Help You & Your Family

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By embracing challenges and nurturing our curiosity, we expand our horizons and develop resilience. Our commitment to growth is reflected in our willingness to adapt, innovate and collaborate.

Emergency Help

CarePal: Rapid help, when every second counts.

Enriched Pharmecy

Personalized pharmacy care at your fingertips.

Home Treatment

Always have someone by your side with CarePal.

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Countries

58

Specialised Nurses

100

Happy Patients

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Years of Experience

We Offer Different Services To Improve Your Health

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We offer flexible options, which you can adapt to the different needs of each Customer.

Who We Are

Through our shared experiences and continued learning, we are evolving both individually and collectively. By embracing challenges and nurturing our curiosity, we expand our horizons and develop resilience. Our commitment to growth is reflected in our willingness to adapt, innovate, and collaborate. Together, we create an environment where ideas flourish, connections deepen, and each step forward brings us closer to realizing our fullest potential. Over 2.6 million people believe they will have to quit their jobs to provide care to a loved one. But what happens when people can’t leave their jobs? If marriages break up, or families need to move away? Big decisions need bespoke support. So, whether you’re ready to take the next step in arranging care, or are just looking for some advice, give our friendly team an email.

-Sandeep Mallick

We Offer Different Services To Improve Your Health

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We offer flexible options, which you can adapt to the different needs of each Customer.

Arthritis

CarePal offers personalized arthritis care with mobility support, pain management, and medication assistance. We connect patients to physical therapists, track symptoms, and offer home modification tips for easier daily tasks. Additionally, we provide support groups for emotional connections and shared coping strategies, ensuring holistic care for a better quality of life.

ALS

CarePal offers dedicated ALS care, including mobility assistance, respiratory support, and medication coordination. Our nurses provide personalized care plans, ensuring comfort and safety at home. We also connect patients with specialists for advanced therapies and track symptoms to adjust care as needed. CarePal’s support groups foster community and emotional well-being, empowering patients and families through shared experiences and guidance.

Alzheimers

CarePal offers tailored Alzheimer’s care with memory support, daily assistance, and medication management. We track cognitive changes, ensure home safety, and connect families with specialists. Our support groups provide emotional support, helping patients and caregivers navigate Alzheimer’s with shared experiences, fostering comfort and understanding throughout the journey.

Cancer

CarePal offers compassionate cancer care, supporting you every step of the way. Our nurses assist with daily activities, manage symptoms, and ensure medication is on track. With personalized care plans, we help you stay comfortable through treatment. We connect you to oncologists and provide emotional support through our uplifting support groups.

Development Disabilities.

CarePal is here to empower individuals with developmental disabilities, offering personalized care that focuses on building skills, improving communication, and supporting daily activities. Our dedicated nurses create tailored care plans that prioritize safety and comfort. We connect families to specialists and provide a strong, supportive community through our care groups.

Dementia

CarePal offers heartfelt dementia care, focusing on enhancing daily life and memory support. Our compassionate nurses create customized plans to ensure safety and comfort. We offer effective strategies for managing symptoms and connect families to specialists for expert guidance. Our support groups provide a warm community, helping both patients and caregivers thrive.

We Provide You The Best Treatment In Resonable Price

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Because every elder deserves a Carer by their side.

CarePal

  • Access to 3 exclusive Carer visit for free
  • Weekly print edition.
  • Exclusive access to the app for iOS and Android.

CarePal Plus


  • Access to 9-10 Hours per Day
  • Daily Updates and checkup.
  • Exclusive access to the app for iOS and Android.

CarePal Premium


  • Exclusive, unlimited access to 24*7
  • Weekly print edition & Daily checkup.
  • Exclusive access to the app for iOS and Android

Keep up with Our Most Recent News.

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Empowering Care, Enriching Lives: Your Monthly CarePal Updates!

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22 Aug, 2024

Simplifying elder care

Simply contact us to schedule a consultation, and we will guide you through the process to arrange the care you need.


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15 Jul, 2024

Why work harder when technology can work smarter?

Let us handle the hassle while you focus on what really matters. Care Pal's got your back—go on, live your best life!

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05 Jan, 2025

Take care of yourself first!

Your well-being is just as important as your loved one’s. Set aside time for relaxation, hobbies, and health checkups—it’s not selfish; it’s essential.




FAQ's

About live-in care

What is live in care?
Live-in care gives people the choice to be cared for in their own homes. We’ll help you find an experienced and trusted carer who’ll move in, get to know you and how you like things, and provide truly personalised care.
What is Part time care?
When you need temporary care, Carepal can connect you with a fully-vetted carer who you can trust to care the way you would.
What type of care do you provide? & How do you select your caregiver?
We offer both live-in care and short-term care services, tailored to meet your specific needs. All our caregivers certified, thoroughly vetted and undergo background checks to ensure they are qualified and trustworthy.
Can I apply to be a part of the team or work as a carer?
Yes, the Carepal offers comprehensive consulting, management, design, and research solutions. Our vision is to be at the forefront of Healthcare innovation, fostering a global community of Health-Tech and enthusiasts united by a passion for creating spaces.